FAQ
Our wine maps, charts and books are created for curious wine drinkers, students, educators and professionals. Whether you’re exploring a new region or studying for an exam, they help make the world of wine easier to understand.
If you don't see your question answered here, drop us a line! support@delongwine.com
Orders & Shipping
Prints are made to order. Please allow 1–2 business days for printing, or 2–3 business days for printing and framing, before shipping. Delivery time is additional and depends on your destination.
Shipping costs depend on the product type and destination. You’ll find rates and estimated transit times on our Shipping page.
Yes, we offer free shipping for print orders over $100 in the US.
Yes, we ship worldwide. Shipping costs and delivery times vary by product and destination. Visit our Shipping page for details.
A full list of all of our shipping locations can be found here.
If your country or region is not mentioned, please feel free to reach out to see if we can work out the details.
Email support@delongwine.com with your order number and a description of the issue. If an item arrives damaged, please include photos so we can review what happened and advise on next steps. We usually send out a replacement at this point.
Contact support@delongwine.com with your order number and the item you’d like to return. We’ll help you with the applicable return instructions.
Wholesale & Contact
You can request a wholesale account through our wholesale registration form.
Email support@delongwine.com or call (888) 869-1248. For order enquiries, please include your order number.